Refund policy

At Athlora, we want you to feel comfortable shopping with us. If your purchase does not work out, eligible products may be returned within 30 days in accordance with the policy below.

30-Day Return Policy

We offer free returns on eligible products within 30 days.

The 30-day return period begins on the date your order is delivered. To qualify for a return, the product should generally be in the same condition in which you received it: unworn, unused, and with any original tags or packaging where applicable.

Please keep your order confirmation or other proof of purchase.

Starting a Return

To request a return, contact:

support@athlora.site

Please provide your order number, the item you wish to return, and the reason for your request. Our customer support team will review your request and provide return instructions when applicable.

Please do not send products back without first contacting us.

Free Returns

Athlora provides free returns for eligible products accepted under this policy. Any required return instructions or shipping details will be provided after your request has been reviewed.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Including clear photographs of the item and packaging may help us evaluate the issue more quickly.

Where appropriate, we will arrange a replacement, refund, or another suitable resolution.

Non-Returnable Items

Certain products may not qualify for return for hygiene, health, safety, or legal reasons. Items that have been worn, washed, altered, damaged after delivery, or otherwise show significant signs of use may also be ineligible.

If you are unsure whether your item can be returned, contact us before sending it back.

Exchanges

If you would like a different size, color, or product, contact our support team. Availability cannot be guaranteed.

Depending on the circumstances, we may recommend returning the original product and placing a new order.

Refunds

Once a returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original delivery charges, if any, may not be refundable except where required by applicable law or where the return results from an error on our part.